Refunds and returns

If something goes wrong with an order from this site, we'll put it right.

Print copies

1. Damaged, misprinted or lost in the mail. Email hello@belonaire.com within 30 days of delivery with your order number and, if the book arrived damaged, a photo. We'll send a replacement or refund you in full, whichever you prefer. You don't need to send the damaged copy back.
2. Changed your mind. Print copies are printed to order, so we can't take back a book that arrived in good condition.

Ebooks

1. The file won't open or has a problem. Email us and we'll fix it or send a new file. If we can't, we'll refund you in full.
2. Bought by mistake, for example twice. Email us within 14 days and we'll refund the duplicate.

Books bought elsewhere

Copies bought from other booksellers follow that bookseller's refund policy.

How refunds are paid

Refunds go back to the payment method you used. Your bank may take a few days to show it.